How to Handle a Customer Who Won’t Wear a Mask

How to Handle a Customer Who Won’t Wear a Mask

Retail chains are debating how to enforce mandatory mask policies after a spate of violence against clerks and security guards who asked patrons to put masks on. Some opponents of shutdowns and social distancing measures have taken to flouting mask requirements, forcing retailers to make decisions on a store-by-store basis about how to defuse the situation. Assaults against security guards and store personnel have been reported across the country, with the most extreme incident being the fatal shooting of a Family Dollar security guard in Flint, Mich. Some retailers have advised individual stores to allow confrontational shoppers into stores even if they are not wearing masks, while others have told store managers to stay firm on the rule and call the police if necessary. CVS has told its employees to remind shoppers of mask rules in jurisdictions that have mandated facial coverings, but allow them entry if they refuse to wear a mask. “[The policy] strikes the proper balance between complying with local requirements while also protecting employees who are on the front lines,” said a CVS spokesman.

From “Stores Stress Over How to Handle a Customer Who Won’t Wear a Mask” Fox Business (05/18/20)

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